Your cart is currently empty!
How to Order
Support:
Your question
Shopping in our online store is quick and easy! Here’s how to place an order:
- Select the product you need and add it to your cart. Choose your preferred currency.
- Go to the cart (cart icon in the header) and click Checkout.
- Enter your contact details and shipping address:
- Choose your preferred shipping method.
- Select your payment method.
- If you have a discount coupon, enter the coupon code.
- Make sure you’ve reviewed the Terms of Service and Privacy Policy.
- Confirm your order. Click the “Place Order” button. Depending on your chosen payment method, the system may redirect you to the payment provider’s website or request payment confirmation through Visa/MasterCard security.
After placing an order, you will receive an email confirmation along with a receipt from the payment service.
New customers can place an order without registering an account. If you need to make changes to your order after checkout, contact us as soon as possible via your account’s order ticket section or by email.
We accept payments in USD, EUR. All payments are secured with 3D Secure protection. For your convenience, we offer multiple payment options:
All transactions are encrypted and secured. The total cost, including shipping, is displayed at checkout—no hidden fees or extra charges.
We process and ship orders within 1 day. Worldwide shipping is available from our main warehouse in ShenZhen China.
Available shipping methods:
- Standard Shipping (7-20 business days) – Includes tracking via track.4px.com
- Economy Shipping (10-40 business days) – Available for orders under $2.50. Tracking records is not available.
- Express Shipping (3-7 business days) – Available via DHL, FedEx, and UPS with tracking information. Express services do not deliver to P.O. boxes. If your address is a P.O. box, please choose Standard Shipping to avoid delivery issues.
You will receive a tracking number once your order is shipped. Please provide a valid phone number to help the courier deliver your order quickly and accurately.
All prices exclude taxes. Customers are responsible for all duties and taxes. RBDIMMER is not responsible for any additional costs after shipping the original package.
If you refuse to pay taxes, the return shipping cost and any additional fees will be deducted from your order total, and the remaining balance will be refunded to you.
For European customers: Orders are shipped through the “Green Channel,” meaning that customs fees are not usually required. However, if you need a VAT invoice, you may need to contact your local customs or tax office. We provide an invoice for your order.
After placing your order, it will go through several status updates, which you can track in your account and via email notifications:
- Processing – We have received your order.
- Pending – This status usually indicates an existing quotation.
- On Hold – Your order has been placed but is held for verification by the payment provider or RBDIMMER team. No action is required from you unless we contact you directly.
- Complete – Your order has been completed and shipped! Note: After completion, no changes can be made.
- Canceled – This status appears if the order was canceled before shipping.
- Refunded – Payment has been refunded for a canceled order.
If you have any questions about your order status, feel free to contact our support team.
Need to modify or cancel your order? Any requests to change or cancel an order should be sent to our support team [Link to support page]. Our customer service team will respond via email within one business day.
If you need to change your order’s content, we will cancel the original order and create a new one with the updated items. Please note that modifying your order may affect our same-day shipping guarantee.
We take responsibility for the quality of our products. If you receive a defective item or it does not meet your expectations, you can return it:
- Returns are accepted within 30 days of delivery.
- Refunds are processed within 1-3 days to the original payment method.
- Products must be in original packaging, unused, and unmodified.
- If the product is defective, we cover the return shipping costs.
The warranty does not cover damage due to incorrect electrical connections, missing fuses, or overload miscalculations. We provide detailed instructions on power calculations, fuse ratings, wiring, and safety guidelines.
All products come with a 6-month warranty. If your item stops working within this period, we will assist with a replacement and provide technical support.
To request a warranty claim or troubleshoot an issue, go to Support in your account, open a ticket, and follow the instructions. Our team will guide you and assign a technical specialist if needed.
With every order, we provide:
Invoice (available upon request)
Digital receipt (PDF format)
Common Customer Questions
Is my payment secure? – Yes! Our site is protected with SSL encryption (lock symbol in the address bar), and all transactions are secured via 3D Secure payment gateways. Your payment details are securely protected. Stripe handles the processing and storage of card information. Card data is stored only on Stripe’s secure servers and is never shared with our online store. Stripe complies with PCI DSS security standards, ensuring your payment information is protected from fraud and unauthorized access. (stripe.com).
How long does shipping take, and how can I track my order? – We process and ship a order within 1-2 days, and delivery takes 3 to 20 business days, depending on your location and shipping method. Standard and Express shipping include full tracking. Economy shipping has limited tracking (international transit only). You will receive tracking updates in your account and by email.
Will I have to pay customs fees or VAT? – Prices do not include taxes. Most orders clear customs via the “Green Channel” without duties. If VAT applies, check with your local customs or tax office.
Can I change or cancel my order? – Yes, if it has not been shipped yet. Go to your account, open an order cancellation ticket, and we will process it.
What if my item is damaged on arrival? – Take photos of the package and item, then open a ticket in your account. Attach the images and a short description of the issue. We will arrange a replacement or refund.
Do you offer a warranty? – Yes, all products come with a 6-month warranty. We will replace defective products and provide technical support.
How do I return an item? – Open a ticket in the Support section of your account, follow the instructions, and our team will assist you.
How can I contact support? – *You can reach us via email or live chat. Many answers are also available in Support section.
Do you offer discounts or promotions? – Yes! Subscribe to our newsletter to stay updated on special offers.
I’m a new customer. How can you help me? – We offer full technical and customer support. Support section, forum, and community are great places to find advice. Feel free to reach out via live chat or email. Also, subscribe to our newsletter for useful tips and project ideas!